Sportsbet.io: Contact Us
This page tells you how to reach Sportsbet.io, who to contact for different types of enquiries, and what happens if you need to escalate a complaint. It also lists our registered company details.
How to Reach Us
Note on scope: Sportsbet.io is a sports betting and casino operator, not a review or affiliate publisher, so the channels below reflect an operator's contact points rather than an editorial team.
General Account & Support Enquiries
Available via Live Chat directly on the Website, or by using the email address provided in your account area.
Reactivating a Dormant Account
Contact [email protected]. This address is confirmed specifically for account safety and shouldn't be used for general support.
Business & Affiliate Programme Enquiries
Available via the Website's dedicated affiliate programme pages.
Complaints
Please see the section below, as complaints follow a formal dispute process rather than a standard email inbox.
💡 Fast Track Tip: If you're a registered player with questions regarding deposits, withdrawals, or account verification, launching Live Chat through your account dashboard is the fastest route to resolution.
Complaints and How to Escalate Them
You can raise a complaint via chat or the email address provided on the Website using the designated complaint form found under the "Info" tab at the bottom of the page.
A valid complaint must include:
- Your full name, address, and place of residence
- The date of the complaint
- A detailed description of the issue
- Written communication in English, Dutch, or Papiamentu
You have 6 months from the date of the event to submit a complaint. Complaints submitted outside this window will not be actioned. We aim to acknowledge, assess, and resolve complaints promptly, keeping official records for at least 5 years.
If you are not satisfied with how a complaint was resolved, you can escalate it to the Curaçao Gaming Authority (CGA), our licensing regulator, or to a CGA-certified ADR provider (Alternative Dispute Resolution). Decisions made by an ADR provider are final and binding. Note that the CGA does not rule on disputes regarding individual gambling transactions.
Registered Company Details
Sportsbet.io is owned and operated by mBet Solutions N.V., registered in Curaçao.
Schout Bij Nacht Doormanweg 40
P.O. Box 4745
Curaçao
We hold a Curaçao Gaming License under license number OGL/2023/110/0072. The CGA acts as our licensing authority and official supervisor.
Any contractual relationship between you and mBet Solutions N.V. is treated as entered into and performed in Curaçao, governed strictly by the laws of Curaçao.
Follow Us
Keep up with news, events, and promotions through our official social media channels:
- X (formerly Twitter): @Sportsbetio
- Instagram: @sportsbet.io
- Facebook: Sportsbet.io
Note: Social channels are great for updates, but they cannot process account-specific issues or formal complaints. Please use the official support options above for account security.