Sportsbet.io: Contact Us
This page tells you how to reach Sportsbet.io, who to contact for different types of enquiries, and what happens if you need to escalate a complaint. It also lists our registered company details.
How to Reach Us
Note on scope: Sportsbet.io is a sports betting and casino operator, not a review or affiliate publisher, so the channels below reflect an operator's contact points rather than an editorial team.
General Account & Support Enquiries
Available via Live Chat directly on the Website, or by using the email address provided in your account area.
Reactivating a Dormant Account
Contact [email protected]. This address is confirmed specifically for account safety and shouldn't be used for general support.
Business & Affiliate Programme Enquiries
Available via the Website's dedicated affiliate programme pages.
Complaints
Please see the section below, as complaints follow a formal dispute process rather than a standard email inbox.
💡 Fast Track Tip: If you're a registered player with questions regarding deposits, withdrawals, or account verification, launching Live Chat through your account dashboard is the fastest route to resolution.
Complaints and How to Escalate Them
Complaints must be submitted using the designated complaint submission function accessible via the operator’s interactive site seal. In compliance with Anjouan Offshore Finance Authority (AOFA) guidelines and Anjouan Gaming, no other channels will be accepted. The submission of a complaint comes at no cost.
A valid complaint must include:
- Your full name, address, and place of residence
- The date of the complaint
- A detailed description of the issue
- Written communication in English.
For game outcome disputes, you have 14 calendar days of the relevant sessions to file a complaint. For account disputes, like payments, suspensions, bonuses etc, the complaint must be filed within 30 calendar days since the occurrence of the event. Complaints submitted outside this window will not be actioned. We aim to acknowledge, assess, and resolve complaints promptly.
If you are not satisfied with how a complaint was resolved, or should your complaint not be resolved within 30 days, you can escalate it to the approved ADR providers (Alternative Dispute Resolution). Decisions made by an ADR provider are final and binding. Note that the AOFA does not rule on disputes.
Registered Company Details
Sportsbet.io is owned and operated by EZ Spins Ltd., registered in Autonomous Island of Anjouan.
16159 PO Box 1212 Hamchako
Mutsamudu, Autonomous Island of Anjouan
ANJ901 Union of Comoros
We hold an Anjouan Gaming License under license number ALSI-202509076-FI2. The AOFA (Anjouan Offshore Finance Authority) acts as our licensing authority and official supervisor.
Any contractual relationship between you and EZ Spins Ltd is treated as entered into and performed in Anjouan, governed strictly by the laws of Anjouan.
Follow Us
Keep up with news, events, and promotions through our official social media channels:
- X (formerly Twitter): @Sportsbetio
- Instagram: @sportsbet.io
- Facebook: Sportsbet.io
Note: Social channels are great for updates, but they cannot process account-specific issues or formal complaints. Please use the official support options above for account security.